Francesca — Director of Quality Assurance

Francesca, affectionately (and accurately) known as Cranky Frankie, is a sharp-eyed broken magpie doe with an unshakable dedication to excellence. As the Homestead’s Director of Quality Assurance, she takes her role with the utmost seriousness—perhaps more seriously than anyone else on staff.

Frankie has perfected the art of covert supervision. She sneaks quietly around the workspace, slipping beneath boxes and scuttling turtle-style across the floor to peer out at unsuspecting employees. Nothing escapes her scrutiny. If a task is performed poorly, inefficiently, or with insufficient respect for procedure, she delivers swift feedback in the form of a formidable thump—and on particularly disappointing days, a tiny disciplinary nip.

Despite her stern professional demeanor, Frankie has a tender side known only to her closest human coworkers. At the end of a long, demanding day of monitoring and correcting Homestead operations, she gratefully accepts a well-earned treat and a comforting snuggle. She buries her head into a willing shoulder or neck, sighs deeply, and expresses (at length) how exhausting it is to be the only one maintaining standards around here.

Fun Fact:
Frankie claims she carries the entire Homestead on her shoulders. The rest of us have learned it’s wisest not to argue.